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Signing in and recovering your account

Venue owners and staff​

Your VenueOS account signs you in everywhere: the venue app (app.venueos.justwhat.net), these docs, and billing.

  • Sign in at app.venueos.justwhat.net → Continue with your VenueOS account.
  • Use Continue with Google, your email and password, or a one-time code sent to your email.
  • Your venues appear automatically. If someone invited you, use the email address the invitation went to.

Forgot your password?​

  1. On the sign-in screen, enter your email and continue.
  2. Click Forgot password? (or Use another method → Email code).
  3. Enter the code we email you and choose a new password.

Signed up with Google or email codes? You don't have a password to forget: just use Google or the email code.

Keep your account recoverable​

Open Account & security (also linked at the bottom of the app's sidebar) to:

  • set or change your password;
  • turn on two-step verification with an authenticator app (recommended for owners);
  • save your backup codes: each one gets you in once if you lose your phone;
  • add a second email address, connect Google, and sign out other devices.

Still locked out?​

Email support@justwhat.net from the address on your account. For security we'll verify you're the account owner before changing anything. Venue owners can also re-invite staff from Team in the app.

Older staff accounts​

Staff added before VenueOS accounts existed can still get an email sign-in link from the app's sign-in page (Team member without a VenueOS account?). We recommend creating a VenueOS account with the same email; your venue access carries over automatically.

Ticket buyers​

You don't need an account to buy or use tickets.

  • Your confirmation email has your tickets, QR codes and wallet passes, plus a link to your orders.
  • Lost the email? Open the venue's ticket page → Find my tickets, then enter your order number and the email you bought with. See Find my tickets.