Buyer Support

Buyers can access tickets from confirmation emails, signed wallet links, or order-number lookup.

Common Requests

• Resend confirmation email.
• Help finding an order.
• Update attendee names or emails.
• Ask about refunds, policies, age rules, accessibility, or event details.
• Submit ticket-protection claims.
• Submit privacy or data requests.

Support staff can reply from VenueOS, add internal notes, assign cases, and see linked order/payment/event context.