Payments And Refunds

Stripe remains the payment processor. VenueOS stores the operational order, tickets, ledger, attribution, and support history.

Refunds

Authorized staff can request refunds from the order desk. Stripe processes the refund, and VenueOS updates the order, ledger, and ticket state from webhook events.

Stripe Records

Stripe Checkout Sessions and PaymentIntents include readable metadata for event title, venue name, ticket summary, add-ons, buyer email, purchase source, and VenueOS order number after fulfillment.